My current ISP is Charter, and yes, like all of their brethren, they suck.
For the past four years I’ve signed up for their two year, $40/mo, internet-only program, which they DO NOT ADVERTISE, but will begrudgingly give you if you call and cmplain enough. Well two months ago this ran out. I called to sign up for another two years… only to find out they now REALLY, REALLY don’t offer it anymore. So after three calls, I eventually believed them… for reals. Hardball. Fine.
They raised my rate to $67 a month…. ouch.
So I paid the first month and looked around at ANY other provider. But, as they know, there are no alternatives that don’t also suck ass. Lame.
So I got my second bill from them today and decided… fuck them. I called and told them I wanted to cancel, and that it was because of the price. They then offered me another year @ $40/mo.
Clearly I wasn’t complaining enough!
This is less than ideal customer service… and yet it seems to have become an industry norm. And while 1/3rd of Charter’s business (internet), is killing the other 2/3rds (phone/tv), at least this gives them a step up on car salesmen and realtors for “most annoyingly tolerated, unnecessary, service providers on the planet” award. For now.
Anyway, I won’t say “problem solved”, but I’m willing to celebrate “problem temporarily averted”. I look forward to the day when some Google-sized meteor finally kills off these dinosaurs.